Refund policy

30-Day Return Policy

We accept returns within 30 days after your order is delivered.

To be eligible for a return, merchandise must be unworn, unused, in the same condition in which it was received, with original tags attached and original packaging when applicable. Proof of purchase is required.

To request a return, contact us at support@fashionforwardapparel.com before sending merchandise back.

Approved returns should be sent to:

Fashion Forward Apparel
2629B N. Church St.
Burlington, NC 27217

Items returned without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to sizing, preference, or change of mind. Original shipping charges are non-refundable.

If your order arrived damaged or defective, or Fashion Forward sent you the wrong item, we will cover the return shipping cost.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Gift cards, final-sale merchandise, and items marked non-returnable cannot be returned. Sale merchandise may also be designated final sale when clearly stated at the time of purchase.

Exchanges

The quickest way to exchange an item is to return the original item after your return is approved and place a new order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund.

For return questions, contact support@fashionforwardapparel.com.